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Wednesday, August 20
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Consumer Affairs
» Online Complaint Form
» Consumer Hotline: 800-392-5658 or 334-242-7334
Meet our Staff
The Attorney General's Office of Consumer Affairs serves as a mediator of consumers' complaints that relate to a retail transaction; investigates allegations of fraud or illegal practices by a business which may violate state or certain federal laws; and offers information and consumer education to the public about how to avoid becoming a victim of fraud.
W. Rushing Payne
Section Chief, Consumer Affairs Division
- Official Position: Section Chief, Assistant Attorney General
Core Section of Division
Hired at the Attorney General's Office: 2004
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Admitted to Bar: Alabama (2004)
Degree: J.D.
Law School: The University of Alabama School of Law; Tuscaloosa, AL (2004)
Previous Positions in the Attorney General's Office: Director, Family Protection Unit; Special Assistant Attorney General, Executive Division; Opinions Division
Undergraduate School Information: Auburn University (Auburn, AL) 2001; B.A.; History
Undergraduate Honors: University Honors Scholar
Areas of Practice:
General
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Barbara A. Armstrong
Public Protection Specialist, Consumer Affairs Division
- Official Position: Support Staff (non-attorney)
Consumer Protection and Antitrust Section
Hired at the Attorney General's Office: 1987
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Degree: M.S.
Law School: Auburn University at Montgomery; Justice and Public Safety (1986)
Previous Legal Experience: Legal Assistant Certificate, Auburn University
Undergraduate School Information: Alabama State University (Montgomery, AL) 1984; B.S.; Criminal Justice
Other Additional Information: Specializing in Automobiles, Credit Cards, Cars/Titles, Credit, Debt Collection, Loans/Mortgages, and School Loans. Ms. Armstrong has two decades of experience in handling consumer complaints. She also coordinates the office's presence at large events such as fairs and conventions. Ms. Armstrong also provides consumer education talks to all types of community groups.
She also serves as a Master Sergeant in the Army Reserve with over 27 years of service.
Areas of Practice:
General
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Rhonda L. Barber
Public Protection Specialist, Consumer Affairs Division
- Official Position: Support Staff (non-attorney)
Consumer Protection and Antitrust Section
Hired at the Attorney General's Office: 1987
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Degree: J.D.
Law School: University of Arizona College of Law; Tucson, AZ (1981)
Undergraduate School Information: University of Arizona (Tucson, AZ ) 1978; B.A.; Anthropology
Other Additional Information: Specializing in Advertising, Banking/Credit Union, Business Opportunities, Business Supply Scams, Buying Clubs, Cemeteries/Funeral Homes, Charities, Dating Services, Dry Cleaners, Employment Agencies, Health Studios, Internet Transactions, Lotteries/Sweepstakes, Multi-Level Sales, Professional Services, Proprietary Schools, and Resorts/Campgrounds. Ms. Barber has two decades of experience in handling consumer complaints in the above areas of expertise. She also maintains statistics regarding complaints and manages the registration of charities, professional fundraisers, and health studios.
Areas of Practice:
General
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Alicia Ann Ibarreta
Administrative Support Assistant, Consumer Affairs Division
- Official Position: Support Staff (non-attorney)
Consumer Protection and Antitrust Section
Hired at the Attorney General's Office: 2006
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Areas of Practice:
General
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Josephine M. Johnson
Public Protection Specialist, Consumer Affairs Division
- Official Position: Support Staff (non-attorney)
Consumer Protection and Antitrust Section
Hired at the Attorney General's Office: 2005
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Degree: M.S.
Law School: Faulkner University; Montgomery, AL (2000)
Post Law/Graduate School Degree: B.S.
Secondary Law School: (1997)
Undergraduate School Information: Faulkner University (Montgomery, AL) 1997; B.S.; Management Human Resources
Other Additional Information: Ms. Johnson has over 30 years of experience in the telecommunications and customer service industry. In addition to handling consumer complaints in the areas listed below, Ms. Johnson also manages registration of telemarketers and provides consumer education talks to all types of community groups. Areas of Expertise: Utilities (electric, gas, water, telephone/cell phones, internet service providers, telemarketing, telemarketing registrations, appliances/electronics, cable/satellite, furniture, hotels, mobile homes, and moving companies.
Areas of Practice:
General
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Patricia P. McCullough
Administrative Support Assistant, Consumer Affairs Division
- Official Position: Support Staff (non-attorney)
Consumer Protection and Antitrust Section
Hired at the Attorney General's Office: 2003
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Other Additional Information: Attending: Troy University, Montgomery, AL; Major: Psychology; Minor: Sociology
Areas of Practice:
General
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Monica S. Sheeler
Public Protection Specialist, Consumer Affairs Division
- Official Position: Support Staff (non-attorney)
Consumer Protection and Antitrust Section
Hired at the Attorney General's Office: 2005
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Undergraduate School Information: University of Southern Mississippi (Hattiesburg, MS) 1993; B.S.; Criminal Justice
Other Additional Information: Ms. Sheeler brings to this office six years of experience investigating cases of welfare fraud and additional years of experience in public service. In addition to handling consumer complaints in the areas of expertise listed below, Ms. Sheeler also frequently conducts consumer education speeches to all types of community groups, with special emphasis on protecting Alabama's senior citizens form consumer fraud and identity theft. Areas of expertise: home repair fraud, identity theft, landlord/tenant, credit reports. Ms. Sheeler is currently attending Thomas Goode Jones School of Law at Faulkner University.
Areas of Practice:
General
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