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Sunday, July 20
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File an Online Consumer Complaint
As soon as you become aware of a problem, approach the business or entity and state specifically the nature of your complaint. Take along your receipt, any guarantee or warranty, and, if possible, the product. Be assertive! If you are told by a salesperson that he or she cannot help you, ask for a higher authority such as the manager or owner. When complaining by mail, give the brand, model, size, color, and any other details needed to identify the product. Include a statement of the circumstances regarding your complaint. Keep a copy of your complaint letter and all correspondence you receive. If you return a product by mail, be sure to have it insured.
When you file an online complaint form, be certain you read and understand the disclosure information provided at the end of the complaint form. It may be particularly important to your situation and could affect this Office's ability to assist you in resolving your complaint!
In order for a complaint file to be opened in the Attorney General's Office, the consumer must first complete an official Complaint Form, an online Complaint Form (see link below), or a send a description of the complaint by letter, and include copies of all correspondence, receipts, etc. to:
Consumer Affairs Section
Office of the Attorney General
11 South Union Street
Montgomery, Alabama 36130-0152
334-242-7334 or in Alabama 1-800-392-5658
Fax 334-242-2433
Please remember that we cannot serve as your attorney or give you legal advice. Also, please be aware that copies of all of your correspondence with this office may be forwarded to the business that is the subject of your complaint, as well as to other governmental agencies. We do appreciate the sensitive nature of the identifying information in your consumer complaint, and it is our policy to redact your personal identifying information when releasing records pursuant to public records requests. Please be aware, however, we cannot guarantee that we will not be ordered by a court or other lawful authority to release your complaint information with your personal identifying information on it.
GO TO THE ONLINE CONSUMER COMPLAINT FORM »
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